After reading something like this post:

on how great the Apple Store retail experience is, I wonder if it is just this one store that is causing me all my grief?

They dealt with things ranging from MacBook keyboard problems, iPod failures and customer service during the purchases of back to school systems. In each case Apple did not please these customers, Apple delighted them.

I do wonder now.  My experiences are nothing like that.  I long for Best Buy when I’m at the Sommerset Apple store.  Hmm…

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